Oxychem Africa Ltd (OAL), we are committed to provide full satisfaction of our customer. Excellence is important to our business because we value our customers. We strive to provide our clients with products and services which meet and even exceed their expectations.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
1) Regular gathering and monitoring of customer feedback.
2) Upgrading our technology continuously to meet expectation of our customers.
3) Technical training and developing programs for all employees.
4) A customer complaints procedure.
5) Regular audit of our internal processes.
6) Management reviews of audit results, customer feedback and complaints.